• Due to the nature of custom merchandise, all sales are final unless the item is defective or incorrect.

• If you receive a defective or incorrect item, contact us at support@ok3nt.com within 2 days of delivery with photos of the issue.

• Exchanges may be offered based on availability.

Shipping Policy

Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.

• Custom or made-to-order items may require additional processing time, which will be noted in the product description.

Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times vary based on location and selected shipping method:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day (when available)

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Please allow up to 48 hours for tracking updates to appear in the system.

Shipping Locations:

• We currently ship within the United States (expand this if you offer international shipping).

• International shipping is available for select locations—additional fees and customs duties may apply.

Lost or Delayed Shipments:

• We are not responsible for delays caused by the shipping carrier, weather conditions, or unforeseen circumstances.

• If your package is lost or significantly delayed, please contact us, and we will assist in filing a claim with the carrier.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the matter promptly.

Questions? For any shipping-related inquiries, feel free to contact us at support@ok3nt.com or 330-238-3565.